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SmartHub Web Supported Versions

Due to security vulnerabilities identified with Internet Explorer and other browser versions, we are updating our minimum supported browser requirements with the 12.6 SmartHub Web release.

The earliest versions supported by SmartHub Web are as follows:

  • Chrome - 40.0
  • Explorer - No longer supported (Analytics show less than 2.5% of all users use a version of Explorer)
  • Firefox - 33.0
  • iOS - 9.3
  • Microsoft Edge - 15.0
  • Safari - 10.0

Customers using an unsupported version will receive a message "Browser Not Supported - We have detected that you are using a browser that is not supported by SmartHub." With instructions on how to install or upgrade a supported version. 

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Member Resources

  • Server/Network Maintenance

    5/6/2021 1:54:00 PM On Wednesday, May 12, 2021 beginning at 4:30 pm, HCEC’s systems will be down for maintenance. Click the heading to learn more. More
  • Reminder of Meter Policy

    4/2/2021 10:41:00 AM We recommend that you notify us in advance, preferably with at least 24 hours’ notice.​ More
  • February Bill - What to expect

    The power cost recovery factor (PCRF), which is the component of your rate to recover fluctuations in the wholesale power cost, will remain the same for... More
  • ERCOT suspends rolling outages

    2/18/2021 10:59:00 AM statewide load shedding has been suspended More
  • Outage Update

    Rolling outages continue... More
  • Rolling Outages

    ERCOT (Electric Reliability Council of Texas) has issued warnings that rolling outages may occur... More
  • Extreme Cold Weather Alert

    2/12/2021 11:18:00 AM As a result of the extreme cold weather system event, ERCOT anticipates significant high load starting today through early next week. More
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Hamilton County Electric Cooperative logo Hamilton County Electric Cooperative
112 East Gentry St or P.O. Box 753
Hamilton, TX 76531
Toll Free: (800) 595-3401
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