Stay in the Know
At Hamilton County Electric Cooperative, we’re constantly striving to improve our operational efficiency so we can provide the most reliable electric service possible for our consumer-members.
We rely on data for nearly every aspect of our operations, which is why we could use your help.
By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. Up-to-date information enables us to improve customer service and enhance communications for reporting and repairing outages. It also allows co-op members to receive information about important programs, events and activities.
The availability of up-to-date contact information allows us to streamline power restoration in the event of an outage. Hamilton County EC is actively engaged in the implementation of an outage management system, which we anticipate will be fully operational by the end of summer.
Your phone number will be associated with your service address within the outage management system. This means that when you call to report an outage, our system recognizes your phone number and matches it with your meter location. That helps us predict the location and possible cause of an outage, making it easier for our crews to correct the problem.
While we always do our best to maintain continuous service, we occasionally plan outages to update, repair or replace equipment. In these instances, we can provide advance notification to affected members through automated phone messages, text messages or email if we have your updated contact information and communication preferences.
Keeping the co-op updated with your information also helps us when there’s a question about energy use or billing. Discrepancies on your account can be handled promptly if Hamilton County EC can easily get in touch with you.
Emails and text messages are also used to notify registered members of any changes in co-op events.
Many of you have been members of the co-op for years, and it’s likely that your account information hasn’t been updated for some time. We recognize that many members now use a cellphone as their primary phone service, and we might not have that number in our system.
I want to emphasize that when you provide your contact information to the co-op, we will never share this information with any third parties. It’s only used by HCEC to send important information to you.
Please take a moment to confirm or update your contact information by contacting us at (254) 386-3123. By doing so, you’ll help us improve service and efficiency so we can better serve you and all members of the co-op.